Question2Replies588Views sangr2 Member since 2014 19 posts PEGA Posted: 4 years agoLast activity: 4 years 3 months ago Closed Access Role - workMgr4Team, I created a new Access group for Manager and assigned PegaRULES:WorkMgr4 role. In the Assignment shape, I route it to the WorkList of the Manager as below.Custom -> WorkList ->ToWorkList -> Manager@AZGObservations:1. When I logged in as Manager in the portal, the worklist is empty but when I tap on Next Assignment it does show the case assigned to the Manager.2. When I change the role in the Manager Access group to PegaRULES:User1, it does shows the list of Cases assigned to the Manager. 3. When I change the role in the Manager Access group to PegaRULES:User4, WorkList is empty.Any thoughts why it works ONLY with PegaRULES:User1, but not with other roles. thanks,RAmesh Pega Customer Service Security ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoUpdated: 4 years agosangr2 PEGA replied to sangr2Team,Any help is greatly appreciated! I manually ran "pyUserWorkList" report definition and it returns the valid results, but in Portal it doesn't show any results. WorkList is always empty for Manager roles.Thanks,Ramesh Posted: 4 years agosahup1 PEGA replied to sangr2could we quick test with option Route to --> Operator --> "Manager@AZG"?