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Ramesh Sangili (sangr2)
PEGA
Lead System Architect - Pega Consulting
Pegasystems Inc.
CA
sangr2 Member since 2014 20 posts
PEGA
Posted: June 16, 2016
Last activity: June 18, 2016
Posted: 16 Jun 2016 0:13 EDT
Last activity: 18 Jun 2016 10:38 EDT
Closed

Access Role - workMgr4

Team,

I created a new Access group for Manager and assigned PegaRULES:WorkMgr4 role. In the Assignment shape, I route it to the WorkList of the Manager as below.

Custom -> WorkList ->ToWorkList -> Manager@AZG

Observations:

1. When I logged in as Manager in the portal, the worklist is empty but when I tap on Next Assignment it does show the case assigned to the Manager.

2. When I change the role in the Manager Access group to PegaRULES:User1, it does shows the list of Cases assigned to the Manager.

3. When I change the role in the Manager Access group to PegaRULES:User4, WorkList is empty.

Any thoughts why it works ONLY with PegaRULES:User1, but not with other roles.

thanks,

RAmesh

Pega Customer Service Security
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