Question 2 Replies 598 Views × Close popover Ramesh Sangili (sangr2) PEGA Lead System Architect - Pega Consulting Pegasystems Inc. CA View Profile Send Message sangr2 Member since 2014 20 posts PEGA Posted: June 16, 2016 Last activity: June 18, 2016 Posted: 16 Jun 2016 0:13 EDT Last activity: 18 Jun 2016 10:38 EDT Closed Access Role - workMgr4 Team, I created a new Access group for Manager and assigned PegaRULES:WorkMgr4 role. In the Assignment shape, I route it to the WorkList of the Manager as below. Custom -> WorkList ->ToWorkList -> Manager@AZG Observations: 1. When I logged in as Manager in the portal, the worklist is empty but when I tap on Next Assignment it does show the case assigned to the Manager. 2. When I change the role in the Manager Access group to PegaRULES:User1, it does shows the list of Cases assigned to the Manager. 3. When I change the role in the Manager Access group to PegaRULES:User4, WorkList is empty. Any thoughts why it works ONLY with PegaRULES:User1, but not with other roles. thanks, RAmesh Pega Customer Service Security Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Updated: 4 years ago Posted: 16 Jun 2016 12:05 EDT Updated: 16 Jun 2016 12:15 EDT × Close popover Ramesh Sangili (sangr2) PEGA Lead System Architect - Pega Consulting Pegasystems Inc. CA View Profile Send Message sangr2 PEGA replied to sangr2 Team, Any help is greatly appreciated! I manually ran "pyUserWorkList" report definition and it returns the valid results, but in Portal it doesn't show any results. WorkList is always empty for Manager roles. Thanks, Ramesh Posted: 4 years ago Posted: 18 Jun 2016 10:38 EDT × Close popover Phani Sahukaru (sahup1) PEGA Architect - Financial Services Pegasystems Inc. IN View Profile Send Message sahup1 PEGA replied to sangr2 could we quick test with option Route to --> Operator --> "Manager@AZG"?