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 Raja Sekhar Reddy Janga (Jang_RSR) Areteans Architect
Areteans
GB
Jang_RSR Member since 2017 4 posts
Areteans
Posted: May 18, 2020
Last activity: August 28, 2020
Posted: 18 May 2020 7:06 EDT
Last activity: 28 Aug 2020 10:11 EDT
Closed

Accessibility on Pega Chat

Hi,

How can we implement accessibility requirements on Pega Chat considering both CSR and Customer needs it?

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Chat 8.1 Conversational Channels
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Posted: 1 year ago
Posted: 1 Jun 2020 14:21 EDT
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US

What exactly is the question here? What specific accessibility feature are you trying to implement and/or not seeing already in the product? 
Posted: 1 year ago
Posted: 28 Aug 2020 10:11 EDT
Neil Campbell (neilc196) Canadian Tire Financial Services Solutions Implementation & Planning
Canadian Tire Financial Services
CA

Looking for any options for additional visual cues for chat requests.  

We'd prefer it if you saw us at our best.

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