Posted: 6 Dec 2017 19:41 EST Last activity: 6 Dec 2017 20:40 EST
Accessing the help
How do I access help of Customer Service 7.3.1? I am editing a rule (let's say an "intent when" rule) I want to get help for this particular rule. If the rule is from the Pega Platform then there is no problem but if the rule is from CS then URL leads to a 404.
Documentation talks only about the Pega Platform help upgrade as a prerequisite. There is nothing in the distribution file about PCS help update.
Customer Service-specific rules do not have defined contextual help, other than what is shipped in the prHelp.war file for the CS Express extensions.
The CS Implementation Guide provides information on Intent rules. For details about the CS related rules, please refer to CS Implementation Guide.
In the future releases, CS team will work on it to provide the online help for CS specific rules.
Here is the link to CS Implementation Guide v7.31: