Sudha Sundeep Dornadula (SudhaSundeepD)
Viable Solutions
Principal Consultant
Viable Solutions
SudhaSundeepD Member since 2013 5 posts
Viable Solutions
Posted: April 29, 2021
Last activity: May 6, 2021
Posted: 29 Apr 2021 21:19 EDT
Last activity: 6 May 2021 5:00 EDT

Accessing Pega Case from External System


One of our clients is looking for below requirement. 

System A (External System) will have a button / link to open the case in Pega. When the user clicks the button, user should be redirected to Pega : 

Assumption : User accessing System A will also have access to Pega. 

1. User should be redirected to Pega in a new browser session. User should be authenticated with SSO and case should be available in the the perform mode for the user to process it.  

2. If the user was already logged in to Pega , case should be opened in a new tab in the existing session without disturbing or loosing changes in the existing session. 

Could you please share your thoughts on how to achieve this. 



***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question***
Pega Platform 8.4.3 Case Management Financial Services Lead System Architect