Question
Action Menu not working
Menu does not currently work and I can't tell why because it's not showing up on tracer. What do I do to make it work, and what can I do so that it can be traced in tracer?
***Edited by Moderator Marissa to update Type from General to Product***
Adding a menu on an active case. on the case header, it works just fine.
In the Tracer settings, you can select "Stream Rules" and check if "pzGetMenu" is called, OOTB HTML fragment which is used to call Navigation rule.
Is it a custom control?
Checked "Stream Rules" but it still does not show up.
I'm using a link or button for the menu action.
What code do you see if you inspect the link or button using the browser's dev tools? Do you see anything captured in a network trace or any errors in the browser dev console?
If I click the link, it says: "Cannot read property 'showContextMenu' of undefined"
This explains why you are not seeing anything in tracer. It sounds like you're stuck in a JS exception, so this investigation will likely need to focus on JS debugging over tracer analysis.
Hello,
Are you having this issue just with a specific Menu or any of them?