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kowshikj9128 Member since 2017 2 posts
Societe Generale
Posted: 1 year ago
Last activity: 1 month 1 week ago

"This action is not allowed as it is outside the current transaction" when i create a new case

I am getting this error "This action is not allowed as it is outside the current transaction" when i create a case (sometimes, not always--so diffcult to trace).

Please help me to find the root cause for this issue.

Thanks

Kowshik J Jain

Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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Posted: 1 year ago

Perform the following changes mentioned below.


  1. Remove the commits in the activities.

  2. Select Disable submit on refresh check box for Refresh other Section actions.

if still you are facing same issue then please check when exactly you are facing an issue as its not always and may be on specific data/flow you  are facing an issue.

Posted: 1 year ago

Hi Sonir,


Yes, i am facing this issue intermittently,(not always).and it occurs only when i create a new case.


And we are using all the OOTB flow pyStartCase, pxStartCaseType and activity pzInitializeStage.


Don't know where thsi issue is coming from


Thanks

Posted: 1 year ago

Hi Kowshik , Is there any exception in log file , if yes then please  revert back with the same so will check for more details about an issue. Thanks


 


 


 

Posted: 7 months ago

I am also facing same issue. Please provide resolution.

Posted: 7 months ago

Hi NehaT791


Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply here with the URL of the new post.


You may also refer this discussion link as a reference in the new thread.

Posted: 6 months ago

The site says that content has been removed.

 

Is there another link to meaningful content ?

Posted: 7 months ago

Hi Kowshik,


This generally happens when we tend to interact with Pega with the stale transactions.

A transaction gets stale when a commit has already been performed for that transaction.


Trace the scenario and check if there are any unnecessary commit. 


Thanks,

Siddharth

Posted: 1 month ago

Try this function:

function handleDraftPopupStaleTransactionIssue(){ var newurl = SafeURL_createFromURL(pega.u.d.url); newurl.put('pzFromFrame',''); pega.u.d.url = newurl.toURL();  var url = document.forms[0].action;  var formURL = SafeURL_createFromURL(url);  formURL.put('pzFromFrame','');  document.forms[0].action= formURL.toURL(); } 
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