Posted: 23 Oct 2019 13:06 EDT Last activity: 5 Mar 2020 9:16 EST
Actions menu is missing when we run the report definition after the upgrade to Pega 8
When we run any report definition, the Actions menu (export to excel, etc) is missing after the upgrade to Pega 8.1.3. There is no change made to the Report viewer. Please advice if there is any system settings to be changed.
***Edited by Moderator: Pallavi to update platform capability tags***
In the Reportviewer tab, the Enable actions check box is checked. It is the Action Menu button missing. When I checked the header section, it shows it displays the "ReportSectionMain" And also non of the Action item is seen. I have the attachment.
Any report definition that I run have the same issue. But I am able to see the Action menu, if I open in the older version. Also it is only 2 of us in the team having this issue. Others are able to see the Actions Menu. Is there any system settings that we need to change?
If accessgroup is same and if it is working others then it is cache issue. Try to open the section through live ui and do private edit of pyReportEditorHeader section check and also If your not finding pega-reporting ruleset in revalidate window then try to add that ruleset temporarily in your application and after revalidate save you can remove.
I tried to open in the Live UI, RRFiltersAndDropzone section opens. I also tried to do a private edit of the pyReportEditorHeader section and it did not work. Finally tried to fine the ruleset in valideate and as it was not available, added Pega-Reporting:08-01 to the application ruleset and saved. Later tired to find it in the Configure->Systems->Release->Upgrade->Validate and did not find it. Not sure what else to do.
a. Login with the default operator email@example.com and the password and try if you can reproduce the issue. Or add PRPC:Administrator access group to your operator record, and then switch the application after you have logged in. Please run any OOTB report definition and see if the issue reproduces.
b. If the issue does not reproduce (my hunch is - issue might not reproduce!), then something is overriding in your application causing the Actions menu not to show. Try to use the OOTB skin rule pyEndUser to ruleout any skin related issues.
c. If the issue does reproduce with OOTB operator / access group, then, it appears you have missed an upgrade step. You can engage us with an SR and we would be glad to investigate the issue further for you.
The option A worked. We have a Foundation layer, Framework layer and then the Application layer. In the Foundation layer the Actions menu is seen. But in the FW Layer and the Application layers, it is not. I could not find, where it got overridden.