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Devarajulu Prathapaneni (Deva_Prathapaneni)
Tech Lead
Cognizant
SE

Cognizant
Cognizant
SE
Cognizant
Posted: July 27, 2018
Last activity: August 7, 2018
Last activity: 7 Aug 2018 5:22 EDT
Activity pzRuntimeChartCleanup failed to execute, pyWorkPage, page class is null
Hi All,
We could find below error in log repetedly in logs. As it is PZ rule need help from support team to understand the purpose of pzRuntimeChartCleanup activity .
ERROR - Activity pzRuntimeChartCleanup failed to execute, pyWorkPage, page class is null
Thanks,
Deva
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Posted: 2 years ago

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Marc Lasserre (MarcLasserre_GCS)
Principal Software Solutions Engineer
Pegasystems Inc.
FR

PEGA
Pegasystems Inc.
FR
Posted: 2 years ago

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Devarajulu Prathapaneni (Deva_Prathapaneni)
Tech Lead
Cognizant
SE

Cognizant
Cognizant
SE
Hi ,
Thanks for response. Please find below log snippert before and after exception log.
2018-07-26 10:17:04,742 [ WebContainer : 44] [ ] [ ] (ngineinterface.service.HttpAPI) ERROR xxxx|xxxxx - Exception occured:
com.pega.pegarules.pub.context.PRSecurityException: Security violation attempting to access requestor
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.findRequestor(HttpAPI.java:1433)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:325)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:829)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor65.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:246)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:589)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:378)
at sun.reflect.GeneratedMethodAccessor95.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1114)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3980)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1016)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
2018-07-26 10:17:05,404 [ WebContainer : 36] [XXX] [ XXXX] (ctionWrapper._baseclass.Action) ERROR XXX|XXXX- Activity pzRuntimeChartCleanup failed to execute, pyWorkPage, page class is null
2018-07-26 10:17:55,690 [ WebContainer : 28] [ ] [ ] ( web.impl.WebStandardImpl) ERROR - XXX: Problem retrieving input data:
java.io.IOException: Async IO operation failed (3), reason: RC: 107 Transport endpoint is not connected
at com.ibm.io.async.AsyncLibrary$IOExceptionCache.<init>(AsyncLibrary.java:924)
at com.ibm.io.async.AsyncLibrary$IOExceptionCache.get(AsyncLibrary.java:937)
at com.ibm.io.async.AsyncLibrary.getIOException(AsyncLibrary.java:951)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:705)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
Posted: 2 years ago

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Devarajulu Prathapaneni (Deva_Prathapaneni)
Tech Lead
Cognizant
SE

Cognizant
Cognizant
SE
Is any body knows what is the trigger point of Activity pzRuntimeChartCleanup
Posted: 2 years ago

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Marc Lasserre (MarcLasserre_GCS)
Principal Software Solutions Engineer
Pegasystems Inc.
FR

PEGA
Pegasystems Inc.
FR
Yes, it is called from Rule-File-Text pzpega_ui_chart
Posted: 2 years ago

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Raveendra Mothukuri (Raveendra)
Technical Lead
Incessant technologies pvt ltd
IN

Incessant technologies pvt ltd
Incessant technologies pvt ltd
IN
Could you please provide the configuration details
Hello,
Can you add your log files, did you identify anything else which could explain where this issue is coming from?
I guess this might be coming from a custom report with chart probably but we need to identify which one.