Question

5
Replies
71
Views
 Adrian Wijaya (AdrianPrW)
KBRU

KBRU
ID
AdrianPrW Member since 2016 57 posts
KBRU
Posted: March 30, 2017
Last activity: April 4, 2017
Posted: 30 Mar 2017 22:50 EDT
Last activity: 4 Apr 2017 0:36 EDT
Closed

Add Case Type on SFA Application Error

Hi all,

I have created an application based on SFA 7.21 Framework.

When I add a case type, activity status fail window shown.

how can I fix that?

Low-Code App Development
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 4 years ago
Posted: 30 Mar 2017 23:47 EDT
Shanthini Charles (Shanthini_Charles)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Adrian,


Can you please provide the screen shot of the issue and the logs when saving the case type? Also confirm the behavior is consistent?


Regards,

Shanthini Charles
Posted: 4 years ago
Posted: 31 Mar 2017 4:10 EDT
Shanthini Charles (Shanthini_Charles)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Adrian,


Could you expand the exception details and also provide the stack trace when trying to add SFA case. 


Please confirm if your facing same issue even after trying with a different name.


Regards,


Shanthini Charles
Posted: 4 years ago
Posted: 4 Apr 2017 0:36 EDT
Rincy Rappai (RINCYRAPPAI_GCS)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hello Adrian, 


Thanks for posting your query in PSC :)


Could you verify if your application is password protected. Refer https://pdn.pega.com/support-articles/unable-add-case-types-when-application-password-protected.


Also, verify the pre-requisite ruleset(s), if there are any. Refer https://pdn.pega.com/community/pega-product-support/question/cant-add-new-case-type-existing-app-using-new-rulesets-0.


Hope this helps.


Regards,


Rincy