Posted: 9 Feb 2018 6:36 EST Last activity: 21 Feb 2018 14:28 EST
Add Chat Interaction to existing Application
Hi we have just upgraded from Customer Services 7.14 to 7.31 and would now like to add a new interaction service for Chat. We have added the new case type called Chat inheriting from PegaCA-Work-Interaction-Chat.
How do we link this with the CPM Interaction Portal in order to create work items?
***Updated by moderator: Lochan to add Categories***
***Edited by Moderator Marissa to add SR Details***