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Mark Wright (MarkW366)
Capita PLC

Capita PLC
GB
MarkW366 Member since 2016 5 posts
Capita PLC
Posted: February 9, 2018
Last activity: February 21, 2018
Posted: 9 Feb 2018 6:36 EST
Last activity: 21 Feb 2018 14:28 EST
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Add Chat Interaction to existing Application

Hi we have just upgraded from Customer Services 7.14 to 7.31 and would now like to add a new interaction service for Chat. We have added the new case type called Chat inheriting from PegaCA-Work-Interaction-Chat.

How do we link this with the CPM Interaction Portal in order to create work items?

Thanks

Mark

***Updated by moderator: Lochan to add Categories***

***Edited by Moderator Marissa to add SR Details***

Pega Customer Service Conversational Channels User Experience Support Case Exists
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