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MarkW366 Member since 2016 5 posts
Capita PLC
Posted: February 9, 2018
Last activity: February 21, 2018
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Add Chat Interaction to existing Application

Hi we have just upgraded from Customer Services 7.14 to 7.31 and would now like to add a new interaction service for Chat. We have added the new case type called Chat inheriting from PegaCA-Work-Interaction-Chat.

How do we link this with the CPM Interaction Portal in order to create work items?

Thanks

Mark

***Updated by moderator: Lochan to add Categories***

***Edited by Moderator Marissa to add SR Details***

Pega Customer Service Conversational Channels User Interface SR Exists
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