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Capgemini
Posted: March 23, 2018
Last activity: April 16, 2018
Closed
Adding Attachments to Non-Workobjects and storing it in pc_data_workattach
Hi,
We have a requirement such that, there is a parent work object, and there are a list of pages in pagelist (We call them issue and issuelist). Each page in pagelist will have an Unique ID (say, I-1, I-2, I-3). Each parent WO can have multiple issues associated with it. And Each Issue can have attachments. Since, these are not WO, while storing the attachments using the OOTB activity, it takes the pyID of WO. We need to store the attachments in pc_data_workattach with respective to the Issue ID. Can anyone suggest the procedure to achieve this.
Thanks,
Prashant
Posted: 2 years ago
Thanks for the response Arun. But, the business owners does not want Issue as a Case Type. Is there any other way of achieving this.
Thanks,
Prashant
By creating "issue" as casetype and "issuelist" as child casetype, you must get the attachment support out of the box for both issue and issue list without any specific implementation.