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Ransom Wikoff (RansomW4)
Virtusa Corporation
Pega Systems Architect
Virtusa Corporation
US
RansomW4 Member since 2019 3 posts
Virtusa Corporation
Posted: May 9, 2019
Last activity: June 24, 2019
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Adding KM Inquiries to List of Interaction History/Customer Timeline

Hello All,

Has anyone successfully configured the interaction history, aka timeline, on the CS platform to show KM articles and searches in the wrap-up screen?

Thanks!!

Pega Customer Service Pega Knowledge Low-Code App Development
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