Question

1
Replies
1238
Views
Paula Member since 2018 4 posts
Accenture Inc
Posted: November 20, 2018
Last activity: February 28, 2019
Closed

Adding a new intent based on existing intent

Hi All,

We have a new project wherein we want to add a new intent in our application, however, we do not have a documentation that will serve as a guide in implementing this. Please see below for the steps we already completed:

For the creation of Intent Task:

1. Click PEGA > CPM > Interactions > Interaction Tasks

2. Add a new interaction task under the Interaction Type in our Application.

For the creation of Service Types:

1. Click PEGA > CPM > Service Cases > Service Types

2. Click new then followed the steps.

The generated service type class inheritance is PegaCA-Work-Cover- instead of our custom class. Is this the expected output when we generate a service type using the Service Accelerator? In addition, can we just save as an existing intent then just modify the screen, field names, and etc. based on the new intent? Our application version is Pega 6.3 CPM SP1.

Appreciate your assistance on this. Thank you!

Pega Customer Service Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
Moderation Team has archived post
Share this page LinkedIn