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Neil Campbell (neilc196)
Canadian Tire Financial Services
Solutions Implementation & Planning
Canadian Tire Financial Services
CA
neilc196 Member since 2016 2 posts
Canadian Tire Financial Services
Posted: August 31, 2020
Last activity: September 1, 2020
Posted: 31 Aug 2020 9:36 EDT
Last activity: 1 Sep 2020 9:23 EDT

Additional visual cues for incoming chat

Using Pega chat 7.4, additional visual cues required for hearing impaired agent.  Suggestions or comments please!

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Customer Service for Financial Services 7.4 Conversational Channels Product Owner