Question4Replies5204Views×Close popoverWassim Jrad (Wassim Jrad) Knowledge Experts SA Knowledge Experts SA FR View ProfileSend Message Wassim Jrad Member since 2015 41 posts Knowledge Experts SA Posted: January 15, 2016Last activity: January 15, 2016Posted: 15 Jan 2016 9:03 ESTLast activity: 15 Jan 2016 10:49 EST Closed Solved Adjust case urgencyHello,I would like to adjust a case urgency. Should i update pxUrgencyWork or pxUrgencyAssign? and which is the difference between the 2 property.Thanks, Pega Customer Service Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post, learn more×Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 5 years agoPosted: 15 Jan 2016 9:09 EST×Close popoverPhani Sahukaru (sahup1) PEGA Associate Architect - Financial Services Pegasystems Inc. IN View ProfileSend Messagesahup1 PEGA replied to Wassim Jradits .pxUrgencyWork. please refer RULE-OBJ-ACTIVITY WORK- RESYNCHASSIGNMENTURGENCY. Posted: 5 years agoPosted: 15 Jan 2016 9:16 EST×Close popoverWassim Jrad (Wassim Jrad) Knowledge Experts SA Knowledge Experts SA FR View ProfileSend MessageWassim Jrad Knowledge Experts SA replied to sahup1Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork ? and when we should use pxUrgencyAssign ? Posted: 5 years agoPosted: 15 Jan 2016 9:22 EST×Close popoverPhani Sahukaru (sahup1) PEGA Associate Architect - Financial Services Pegasystems Inc. IN View ProfileSend Messagesahup1 PEGA replied to Wassim JradpxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLApxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc. Posted: 5 years agoPosted: 15 Jan 2016 10:49 EST×Close popoverMike Townsend (MikeTownsend_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View ProfileSend MessageMikeTownsend_GCS PEGA replied to sahup1To add on to what Phani said, the way I think of it is pxUrgencyWork is for the entire life of the work object and pxUrgencyAssign is for that one assignment/step in the process.