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Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: 4 years ago
Last activity: 4 years 8 months ago
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Adjust case urgency

Hello,

I would like to adjust a case urgency. Should i update pxUrgencyWork  or pxUrgencyAssign? and which is the difference between the 2 property.

Thanks,

Pega Customer Service Case Management
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Posted: 4 years ago

its .pxUrgencyWork. please refer RULE-OBJ-ACTIVITY WORK- RESYNCHASSIGNMENTURGENCY.

Posted: 4 years ago

Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork  ? and when we should use pxUrgencyAssign ?

Posted: 4 years ago
  • pxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLA
  • pxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc.
Posted: 4 years ago

To add on to what Phani said, the way I think of it is pxUrgencyWork is for the entire life of the work object and pxUrgencyAssign is for that one assignment/step in the process.
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