Question4Replies5012Views Wassim Jrad Member since 2015 41 posts Knowledge Experts SA Posted: 4 years agoLast activity: 4 years 8 months ago Closed Solved Adjust case urgencyHello,I would like to adjust a case urgency. Should i update pxUrgencyWork or pxUrgencyAssign? and which is the difference between the 2 property.Thanks, Pega Customer Service Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 4 years agosahup1 PEGA replied to Wassim Jradits .pxUrgencyWork. please refer RULE-OBJ-ACTIVITY WORK- RESYNCHASSIGNMENTURGENCY. Posted: 4 years agoWassim Jrad Knowledge Experts SA replied to sahup1Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork ? and when we should use pxUrgencyAssign ? Posted: 4 years agosahup1 PEGA replied to Wassim JradpxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLApxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc. Posted: 4 years agoMikeTownsend_GCS PEGA replied to sahup1To add on to what Phani said, the way I think of it is pxUrgencyWork is for the entire life of the work object and pxUrgencyAssign is for that one assignment/step in the process.