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 Wassim Jrad (Wassim Jrad)
Knowledge Experts SA

Knowledge Experts SA
FR
Wassim Jrad Member since 2015 41 posts
Knowledge Experts SA
Posted: January 15, 2016
Last activity: January 15, 2016
Posted: 15 Jan 2016 9:03 EST
Last activity: 15 Jan 2016 10:49 EST
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Adjust case urgency

Hello,

I would like to adjust a case urgency. Should i update pxUrgencyWork  or pxUrgencyAssign? and which is the difference between the 2 property.

Thanks,

Pega Customer Service Case Management
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Posted: 5 years ago
Posted: 15 Jan 2016 9:16 EST
Wassim Jrad (Wassim Jrad)
Knowledge Experts SA

Knowledge Experts SA
FR

Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork  ? and when we should use pxUrgencyAssign ?
Posted: 5 years ago
Posted: 15 Jan 2016 9:22 EST
Phani Sahukaru (sahup1)
PEGA
Architect - Financial Services
Pegasystems Inc.
IN
  • pxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLA
  • pxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc.
Posted: 5 years ago
Posted: 15 Jan 2016 10:49 EST
Mike Townsend (MikeTownsend_GCS)
PEGA
Director, Software Solutions Engineering
Pegasystems Inc.
US

To add on to what Phani said, the way I think of it is pxUrgencyWork is for the entire life of the work object and pxUrgencyAssign is for that one assignment/step in the process.