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Posted: January 15, 2016
Last activity: January 15, 2016
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Adjust case urgency
Hello,
I would like to adjust a case urgency. Should i update pxUrgencyWork or pxUrgencyAssign? and which is the difference between the 2 property.
Thanks,
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Posted: 5 years ago
Hi Pahni, Thank you for your help, but could you please explain to me the difference between pxUrgencyAssign and pxUrgencyWork ? and when we should use pxUrgencyAssign ?
Posted: 5 years ago
- pxUrgencyAssign: Assignment Urgency calculation. Calculated based on Urgency of Work, a manual adjustment and a (possibly) dynamic number that is driven by SLA
- pxUrgencyWork: Expressions that calculate total urgency of Work object based on urgency of parties, class of work, SLA etc.
Posted: 5 years ago
To add on to what Phani said, the way I think of it is pxUrgencyWork is for the entire life of the work object and pxUrgencyAssign is for that one assignment/step in the process.
its .pxUrgencyWork. please refer RULE-OBJ-ACTIVITY WORK- RESYNCHASSIGNMENTURGENCY.