Question
Cognizant Technology Solutions
US
Last activity: 18 Jul 2017 4:41 EDT
Adjust wait time for a wait shape
Hi Team,
I have a parent child case structure and due date is propagating from parent to child and this due can be update any time after child case creation.
In child case i have wait shape where I am using due date as timer for a wait shape.
How to reset the timer of Wait shape if due date is getting changed from the parent case.
Thanks,
Lalit
Pegasystems Inc.
FR
Hello,
The WAIT shape is creating an assignment with an associated pxDeadLineTime. So I would think you will have to recalculate the time and update the associated assignment.
Cognizant Technology Solutions
US
Hey Marc,
Thanks for the response.
You are suggesting me to use pyAdjustSLATimes?
Thanks,
Lalit
Pegasystems Inc.
FR
Hello,
I don't know if you can during your process. pyAdjustSLATimes is a FlowAction right, I thought you were under some processing driven by activities. So you may have to set the property yourself instead of calling a real FlowAction requesting user inputs.
Cognizant Technology Solutions
US
I am not talking about flowaction ,i was talking about activity pxAdjustSLATimes.
Is this work for wait assignment ? and how do i propagate the prop value from parent to child ?
Thanks,
Lalit
Pegasystems Inc.
FR
Hello,
I don't think you can easily work with pxAdjustSLATimes. This activity is working with an assignment, where the WAIT shape will not have assignment associated with.