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EdgarPDN Member since 2015 12 posts
SynTouch
Posted: August 3, 2016
Last activity: December 14, 2016
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Adjusting Service Level (SLA) with pxAdjustSLATimes

Taking a somewhat different approach than the provided solution, has anyone ever tried to call the pxAdjustSLATimes activity (not to be confused with pyAdjustAssignmentSLA) directly as this activity is listed in PRPC's Process API? (see attached screenshot of Activity)

When I pass some pyWorkPage.pxFlow(<ID>).pxAssignmentKey as AssignmentID and set Fixed goal and deadline adjustments the activity messes up the original pyWorkPage. The case (transaction) can no longer continue; although the assignment 's new SLA got applied (see attached screenshot of Clipboard). Did something break in Pega 7.1.9 or do I need different parameters?

I would appreciate to see a working example for this feature that does not rely on the UI with manual form.

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