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shashikalaReddy Member since 2014 20 posts
United Health Group
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed

Advanced agent running on multiple nodes causing case save failure

we have a requirement to Resolve work objects using agents. because of huge load during business hours, we have enabled the agent in two nodes.

The agent does Obj-browse on 500 records at a time and resolves each record. Even configured at different times, The agent in different nodes is starting to run exactly at same time (even secs) and pulls the same records and trying to save the workobject at same time. this save is getting failed to database.

how can we avoid this?

Thank you

**Edited by Moderator Marissa to update categories & update SR Details***

Case Management SR Exists
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