Posted: 18 Feb 2019 12:50 EST Last activity: 19 Feb 2019 20:03 EST
Advanced Agents usages
we have two types of agents named Standard agents and Advanced agents, but here what is the proper scenario to choose the advanced agents and Standard agents. Can any one explain with example for this and pros and cons using advanced agents
***Edited by Moderator Marissa to update platform capability tags****
Standard and Advanced agents works same, but when it comes to Auto queue management Advanced agents comes under the picture.
Standard agents are generally we use in our systems. When it is processing some list of records in the system, if any record failed then it moved to broken queue. Then if you want to process that record then you need to go SMA and under Agents and process link you can see all the broken process. So again if you want to process them you need make them requeue.
You can check below link.
There you will see two snaps which provide differences.