Question
2
Replies
173
Views
Tech Mahindra
Posted: May 13, 2016
Last activity: May 30, 2016
Closed
AES alert customization
We have installed and configured the AES for alerts. Receiving lot of alerts (receiving same alerts several times). Can anyone know the possibilities of customizing AES notification to configure the only required/critical alerts?
Message was edited by: Marissa Rogers - added category
Moderation Team has archived post,
Close popover
This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 4 years ago
Monitored nodes will send all the ALERTs/Exceptions to the AES (monitoring) node, hence in case you want only few ALERTs to be sent (see this: https://pdn.pega.com/sites/pdn.pega.com/files/help_v717/procomhelpmain.htm#concepts/concepts2/conceptsalerts.htm%3FTocPa…), you can assess increasing the threshold depending on your business requirements.
I don't know if you can customize a monitored node to only send specific alerts, but you could increase the threshold for alerts you see very often so that they are only generated if they are above what you consider to be 'normal'.