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Bhargav Shastrula (BhargavS)
Evoke Technologies
Technical Associate
Evoke Technologies
BhargavS Member since 2015 23 posts
Evoke Technologies
Posted: June 2, 2017
Last activity: July 6, 2017

After 30 Minutes working on Case, it is not getting submitted.


I am facing an issue while submitting the Case. I have worked on the Case for 35 minutes, it was not left idle(I worked on the case for 35 Minutes.). Then when i click on submit button, a busy indicator appears but it will not vanish and case is not getting resolved. I tried to trace it , but tracer is not showing any results (Default settings were configured in Tracer, it is showing results for other cases). Only in this particular scenario tracer is not showing any results.

Case is congfigured with Optimistic Locking.

kindly, help me to resolve the issue

Thank you

***Updated by moderator: Lochan to add SR details***

Case Management Support Case Created
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