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Posted: September 7, 2017
Last activity: October 5, 2017
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After Local Action Submitted again flow is routing to WB which is on assignment
Hi Guys,
We have local action at case level.
Below flow is already routed to WB. Once user picked from WB and now if he performed local action then again flow getting routed to the same WB.
How can I stop routing here when local action performed.
Thanks,
Srinivas S
HI,
The processing of local action will not by default progress the flow to the next assignment and will remain on the same assignment and the routing will still work as defined on the assignment irrespective of the local action.
Is it your requirement here to progress the case to the next assignment in the flow on processing of the local action? That will need some customisation.