Question
After Local Action Submitted again flow is routing to WB which is on assignment
Hi Guys,
We have local action at case level.
Below flow is already routed to WB. Once user picked from WB and now if he performed local action then again flow getting routed to the same WB.
How can I stop routing here when local action performed.
Thanks,
Srinivas S
Thanks for Reply.
I don't need to Progress my flow but need to stop routing on assignment when it is from local action submitted.Currently Assignment is routing even Local action Submitted.
Hi Srinivas,
Since the assignment is routed to a workbasket, local actions at case level displayed in the assignment will sit in the workbasket on submit. This is an expected behaviour.
Thanks,
Gisela
Hi, Your requirement here is unclear. Do you want to progress the flow to the next assignment? Do you want to route the assignment to a different user or a workbasket? thanks.
Already User picked the Assignment from WB. Once picked user is not performing the flow action instead he switch to Local action and once local action submitted.Flow is again routed as routing logic is there on assignment.
Here my case routing logic need to be there on assignment itself but when user submit the local action it should not get routed again.
Thanks,
Srinivas
HI,
The processing of local action will not by default progress the flow to the next assignment and will remain on the same assignment and the routing will still work as defined on the assignment irrespective of the local action.
Is it your requirement here to progress the case to the next assignment in the flow on processing of the local action? That will need some customisation.