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Lalit_Singh Member since 2012 40 posts
Cognizant Technology Solutions
Posted: May 31, 2017
Last activity: June 19, 2017
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After Rejection same case should not be picked by same operator from Workbasket

Hi Team,

I have a requirement where case is present in WB and if any user is getting that case and rejecting then same case is again going back to same WB.

now Rejected case should not be picked by same Operator again and rejected operator can be multiple for a same case.So what would be best design to accomplish this requirement ?

Thanks,

Lalit

Case Management
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