Question
After upgrading CPMHC, Add Task - > Service Case is opening in new Tab
Hi Team,
We are doing an upgrade activity from PRPC 6.1 SP2 to 7.1.8 along with three frameworks CPM, HCIF and PCSHC. After doing upgrade, when selecting a "Service Case" from Add Task Button, the service case is opening in New Tab rather in the same window.
Kindly help us to resolve this issue.
Regards,
Rakesh Bommisetty
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Rakesh,
The issue might be with the class inheritance with your work class. Can you make sure that your work class does not have the inheritance from Interaction class.
You can right click on the class name to view the inheritance to make sure you do not have any classes which contains Interaction in your class hierarchy.
When you click on Intent Task whether it need to be open in the new tab or existing interaction tab is decided by the pyDefault data transform rule in the work class. If you have interaction class in your hierarchy then it opens in new tab instead of same interaction.
Thanks,
Dhev