Question

3
Replies
350
Views
Adel Amine (AdelA815)
Sopra Steria Group SA

Sopra Steria Group SA
FR
AdelA815 Member since 2017 10 posts
Sopra Steria Group SA
Posted: January 30, 2019
Last activity: February 1, 2019
Posted: 30 Jan 2019 9:46 EST
Last activity: 1 Feb 2019 9:35 EST
Closed
Solved

Agent dequeue items

Hello,

I have an agent which dequeues items.

I put a flag on the beginning of the activity run by the agent.

When the flag is set to true, my requirement is :

When the agent runs, I want it does not dequeue the item.

OR

Dequeue the item and requeue it immediately on Scheduled status. (rollback ?)

In attachment activity doing the queue.

I try to set an Activity-Set-Status to "Fail" in the activity run by the agent in order to rollback the dequeue, but the item goes to broken process, and I want it to go to Scheduled.

Thanks for any help,

Adel

***Edited by Moderator Marissa to update platform capability tags****

System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.