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AdelA815 Member since 2017 10 posts
Sopra Steria Group SA
Posted: January 30, 2019
Last activity: February 1, 2019
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Agent dequeue items

Hello,

I have an agent which dequeues items.

I put a flag on the beginning of the activity run by the agent.

When the flag is set to true, my requirement is :

When the agent runs, I want it does not dequeue the item.

OR

Dequeue the item and requeue it immediately on Scheduled status. (rollback ?)

In attachment activity doing the queue.

I try to set an Activity-Set-Status to "Fail" in the activity run by the agent in order to rollback the dequeue, but the item goes to broken process, and I want it to go to Scheduled.

Thanks for any help,

Adel

***Edited by Moderator Marissa to update platform capability tags****

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