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Uthayakumar Member since 2010 5 posts
Virtusa Corporation
Posted: 3 years ago
Last activity: 3 years 8 months ago
Closed

Agent Exception

When there is an agent exception, the corresponding data agent schedule instance is automatically getting unchecked and the same value will get updated in PR_INDEX_DATA_AGENTS. Can you any one advice , if this update process is handled through PEGA layer , Since when I am writing declare rules on these classes, the rule is getting triggered only when directly update the data agent schedule instance through pega front end. During the agent exception when it gets updated, the declare rules are not getting triggered. Can you advice the process which is happening behind the scene when agents stopped with exception.

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