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ChiranjeetM Member since 2014 18 posts
Accenture
Posted: September 5, 2017
Last activity: September 5, 2017
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Agent Not performing the task but agent activity working fine when run stand alone

Hi,

I have an agent which is configured as standard with a schedule of 30 seconds. When i am running the agent activity stand-alone, it is working but when the agent is running, it is not performing the operation. I tried to trace the agent from SMA but it showed Page cannot be displayed. What can be the possible reason for agent not working?

Thanks,
Chiranjeet

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Moderation Team has archived post
Posted: 3 years ago

Hi,


Change the agent from Standard to Advanced. It should run


Thank You.

Accepted Solution
Posted: 3 years ago

 Hi Shekhar,


 Thanks for the response! But i should give the access group as well right?


 Thanks,

 Chiranjeet

Posted: 3 years ago

Hi,


I am not sure which access group you are referring to. Check the attachment. The configuration remains same for agent only thing is you need to change the mode.


Thank You.

Posted: 3 years ago

 Hi Shekhar,


 Thanks for the response! Changing to Advanced worked!


 Thanks,

 Chiranjeet
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