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 Rajani Kanth Thakkilipati (KANTHR01)
Cigna
Sr Architecture Specialist Pega
Cigna
US
KANTHR01 Member since 2006 5 posts
Cigna
Posted: February 8, 2019
Last activity: February 8, 2019
Posted: 8 Feb 2019 13:37 EST
Last activity: 8 Feb 2019 17:21 EST
Closed

Agent Schedule(Data-Agent-Queue) Instances not visible in One Node

Hi we haev total 3 nodes in dev environment.. i see Data-Agent-Queue instances of Agents in 2 nodes. But in one node we dont see any instances of Agents including PEGA.
i dont see any error in logs. Any thoughts?

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 2 years ago
Posted: 8 Feb 2019 17:21 EST
Paul Gentile (PaulGentile_GCS)
PEGA
Sr. Software Solutions Engineer
Pegasystems Inc.
US

I'm not exactly sure what the issue is. However, I've got some ideas for "sanity check" debugging - to see if the third node is being recognized in your cluster.


Please go to Designer Studio >> System >> Operations >> Agent Management.


Under Cluster tab, does it show 3 as the node count.


Under Node tab, can you select the node with no agents and is the list empty?


If so, switch to one of the other nodes, open an agent and under the Node tab, does the problem node appear under "Related Data-Agent-Queue Instances"?


Finally, was this working at some point? If so, you may want to truncate pr_sys_statusnodes and restart all three nodes. This is a heavy handed approach and you'll want to backup the table for RCA after the fact.