Question 1 Replies 65 Views × Close popover shafi shaik (shafis28) UNITED HEALTH GROUP UNITED HEALTH GROUP IN View Profile Send Message shafis28 Member since 2016 1 post UNITED HEALTH GROUP Posted: October 23, 2017 Last activity: October 23, 2017 Posted: 23 Oct 2017 9:41 EDT Last activity: 23 Oct 2017 10:49 EDT Closed Agent scheduling when rule set is locked 1.How to handle scheduling when agent is in locked rule set ***Edited by Moderator Marissa to move from Pega Buzz to Product Support Community; update categories*** Case Management System Administration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 23 Oct 2017 9:50 EDT × Close popover Chetan Shrivastava (ChetanS7079) SopraSteria SopraSteria FR View Profile Send Message ChetanS7079 SopraSteria replied to shafis28 Agents are scheduled using Agent Schedulers ( Data instances) which are not associated with any ruleset, hence no impact even if all the rulesets are locked.