Question1Replies62Views shafis28 Member since 2016 1 post UNITED HEALTH GROUP Posted: October 23, 2017Last activity: October 23, 2017 Closed Agent scheduling when rule set is locked1.How to handle scheduling when agent is in locked rule set***Edited by Moderator Marissa to move from Pega Buzz to Product Support Community; update categories*** Case Management System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoChetanS7079 SopraSteria replied to shafis28Agents are scheduled using Agent Schedulers ( Data instances) which are not associated with any ruleset, hence no impact even if all the rulesets are locked.