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ChaitanyaPVK Member since 2015 15 posts
Instasmart Global
Posted: 1 year ago
Last activity: 1 year 11 months ago
Closed

Agent status is not getting updated to After Call when customer hang up

Agent status is getting updated with unavailable status instead of After call when customer hang up.

Details: -

outbound call

Genesys

Idle event triggered for UpdateClipboard.

Unavailable event triggered for UpdateAgentState

***Edited by Moderator Marissa to update platform capability tags****

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