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Saurabh Gupta (SaurabhG7566)
Bank Of America

Bank Of America
US
SaurabhG7566 Member since 2018 10 posts
Bank Of America
Posted: November 20, 2018
Last activity: December 27, 2018
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Agents and Rule Resolution

How does the Rule resolution work for Agent rule? Can someone justify below example?

I have an agent rule present in 2 different versions.

1) XYZ:01-01-07(Availability : yes)

2) XYZ:04-01-01(Availability : Not Available)

Application stack has XYZ:01-01.

At runtime, Master agent is picking up the agent rule from 04-01-01 even though availability of agent rule is set to NO and creating agent schedules.

Is this the expected behaviour. I saw that rule resolution works differently for Agent rule in one of the article but will it not consider the availability?

https://community.pega.com/knowledgebase/articles/agents-and-rule-resolution

This is one of the article i have found above.

***Edited by Moderator Marissa to update platform capability tags****

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