Question
Agents and SLA are not running as expected in PDN Cloud.
Can any one help, Agents and SLA are not running as expected in PDN Cloud network.
***Updated by moderator: Lochan to add Categories***
I just kept log messages for testing.. but am not sure whether we can have the privileges to run the agents in PDN cloud.
Much have been discussed over the agent and SLA in this forum. To get the quick help you could trace the agent. Tracing the agent can be seen from below post:
https://pdn.pega.com/pegatube/support-guide-how-trace-agent
Also, if the only issue is schedule of the agent, I would suggest to look into the agent schedule. These issues come when the agent is scheduled to run at 12 :00 midnight. If you have such time, kindly update the time to run something like 12.05 am.
For detailed investigation, share the agent error.
Hi ranjr,
In PDN cloud i don't have access to SMA to trace agent. that is the main issue.
my concern is can we do this in PDN cloud network.
Please advice.
If it is 7.2.2 system, you could directly use Agent management landing page.
Designer Studio-> system->Operations->Agent Management .
From here, you can directly trace it.
What is the exact issue that you are facing w.r.t Agents?