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Ahmed_Ali Member since 2013 4 posts
HCL
Posted: 3 years ago
Last activity: 3 years 5 months ago
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Agents doesn't work if configured in branch Rulesets?

I did save as of the rule-agent instance in the current application configured in ruleset APP_AG.

I have added a new agent(Standard) A1 in the ruleset branch APP_AG_BR.When I queue an item/WO,to the newly configured agent A1.

With Rulset as APP_AG_BR, AgentName as A1, max attempst 5.I don't see the queued items is been processed by the agent.

Please advise on working with agents configured in branch rulesets.

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