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saezl Member since 2015 13 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 10 months ago
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Agents functionality documentation

Hi,

Is there any document about OOTB agent functionality? My client is asking for documentation and I can only find details in the help and some comments under the Academy SSA and LSA courses, but nothing really specific.

Would be great if anyone has something described in Pega 7. They´ve just upgraded.

Thanks,

Pega Customer Service System Administration
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