Agents functionality documentation
Hi,
Is there any document about OOTB agent functionality? My client is asking for documentation and I can only find details in the help and some comments under the Academy SSA and LSA courses, but nothing really specific.
Would be great if anyone has something described in Pega 7. They´ve just upgraded.
Thanks,
Posted: 4 years ago
Accepted Solution
Posted: 4 years ago
Hi Laura,
I believe the following PDN link would hlep https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain……
I this PDN link on left panel , you have the option to navigate between different agents in the system.
Please let me know if this helps.
Thanks,
Gowrishankar.
Would this help? - https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain…