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Laura Saez Gomez (saezl)
PEGA
Lead Business Architect - Pega Consulting
Pegasystems Inc.
ES
saezl Member since 2015 13 posts
PEGA
Posted: November 4, 2015
Last activity: August 26, 2020
Posted: 4 Nov 2015 11:44 EST
Last activity: 26 Aug 2020 8:17 EDT
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Agents functionality documentation

Hi,

Is there any document about OOTB agent functionality? My client is asking for documentation and I can only find details in the help and some comments under the Academy SSA and LSA courses, but nothing really specific.

Would be great if anyone has something described in Pega 7. They´ve just upgraded.

Thanks,

Pega Customer Service System Administration
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