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 Laura Saez Gomez (saezl)
PEGA
Lead Business Architect
Pegasystems Inc.
ES
saezl Member since 2015 13 posts
PEGA
Posted: November 4, 2015
Last activity: August 26, 2020
Posted: 4 Nov 2015 11:44 EST
Last activity: 26 Aug 2020 8:17 EDT
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Agents functionality documentation

Hi,

Is there any document about OOTB agent functionality? My client is asking for documentation and I can only find details in the help and some comments under the Academy SSA and LSA courses, but nothing really specific.

Would be great if anyone has something described in Pega 7. They´ve just upgraded.

Thanks,

Pega Customer Service System Administration
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Accepted Solution

Posted: 6 years ago
Posted: 5 Nov 2015 0:55 EST
Gowrishankar Ramasamy (GOWRISHANKAR)
PEGA
Sr. Service Assurance Advisor Specialist
Pegasystems Inc.
IN

Hi Laura,

          I believe the following PDN link would hlep            https://community.pega.com/sites/default/files/help_v719/procomhelpmain.htm

           I this PDN link on left panel , you have the option to navigate between different agents in the system.

           Agents.PNG

     Please let me know if this helps.

Thanks,

Gowrishankar.

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