Posted: 4 Nov 2015 11:44 EST Last activity: 26 Aug 2020 8:17 EDT
Agents functionality documentation
Is there any document about OOTB agent functionality? My client is asking for documentation and I can only find details in the help and some comments under the Academy SSA and LSA courses, but nothing really specific.
Would be great if anyone has something described in Pega 7. They´ve just upgraded.