Agents Parallel Run - Performance of the WO Creation
We are working on improving the performance of the WO creation by agents. Need suggestions on this.
We have a standard agent which picks records from the queue and creates a WO. Currently agent configured to run only on one node. Since we will have huge number of records in the queue, we need to enable agents on the multiple nodes so once the record is picked by agent on one node, agents on another node should not try to process that record and proceed with the next set of record.
Let us know your suggestions on this.
***Updated by moderator: Lochan to add Categories***
To improve the performance of the agents in creation of work objects, raise a service request to pega for the reindexing of the data table. For the agents picking cases use the modulo operator to make the agents should not pick the other case which is already took by another agent.
Yes this will be handled by AQM. Infact there is no lock error, what really happens is that once that agent picks up the queue item, it sets the status of queue to tell that this is already being processed (Now Processing). And the second node will not even pick this queue item based on this status.