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Rui Wang (RuiW9611)
The Hanover Insurance Group
Applications Technology Lead
The Hanover Insurance Group
US
RuiW9611 Member since 2017 2 posts
The Hanover Insurance Group
Posted: October 3, 2017
Last activity: October 5, 2017
Closed

Alert window not showing in Co-browse

Hi,

Not sure if it is a known issue. When cobrowsing with a customer, there is an alert box , which uses the window alert() method, popping up from the current webpage on the customer side and it doesn't appear in the agent's side. I understand that the DOM elements of the current page is shared in a cobrowse session and that alert box is not part of it. But is there any way to make the alert window visible on the agent side too? Or should it be a product enhancement request?

Thanks!

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