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RACHURI DHARMARAJU (D4Dharma)
Infosys
Senior Associate Consultant
Infosys
IN
D4Dharma Member since 2016 2 posts
Infosys
Posted: April 23, 2019
Last activity: December 21, 2019
Posted: 23 Apr 2019 9:36 EDT
Last activity: 21 Dec 2019 3:26 EST
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Alexa based Smart Interaction - Connectivity Issue

Hi Everyone,

We are doing a POC on Alexa bot integration with PEGA.

Configured Alexa bot as per:

https://community.pega.com/knowledgebase/configuring-alexa-chatbot

After the configuration we've added Alexa skill in AWS.

when we tried to Test it with input - open my Health Insurance

we are getting the response as - There was a problem with the requested skill's response

When we traced it, we got the below info:

CL: Data-Channel-Configuration ID: pzLoadConversationalRule RS:Pega-ProcessEngine:08-01-01 (Currently Failing in this rule)

Step 2 in above activity failing as below property value is null ..

.pzChannelRuleHandle - this property value is null

please help us on this issue.

Thanks In Advance,

Dharma

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Conversational Channels
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