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DeboliPaul Member since 2012 13 posts
Accenture
Posted: 2 years ago
Last activity: 2 years 8 months ago
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Alexa Chatbot not returning result

Configured an Alexa channel but testing the utterances through service simulator (on Test tab) of Amazon developer portal is returning "There was an error calling the remote endpoint, which returned HTTP 500 : Internal Server Error".

On executing the same request through Test Simulator (BETA) returns "Request to skill endpoint resulted in an error."

I have followed all steps as mentioned in the tutorial. But noticed a difference that when Configuration is generated from Alexa channel - in the screenshot (in the guide) the LIST_OF_ANSWERS_FOR_ALL_QUESTIONS has some value whereas the pop up that shows in my application is blank (please refer attached)

Pega Customer Service Conversational Channels
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