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BinodG12 Member since 2017 8 posts
Members Equity Bank Pty Ltd
Posted: 2 years ago
Last activity: 2 years 7 months ago
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AllCoveredResolved ticket does not work on End shape in a flow

We have the following scenario

1. A parent case creates a sub case in a flow step . The sub case flow is a straight through flow which does not require a manual intervention and is resolved once the processing completes

2. The parent case flow has a end shape(with a status of resolved-completed) with ticket "AllCoveredResolved" defined on the shape.

3. When the sub case is resolved , the expectation is that the parent case is resolved

However we observe that sometimes the parent case is not resolved . I guess this is a very straight forward scenario .

I looked at the PDN support article https://pdn.pega.com/support-articles/allcoveredresolved-ticket-does-no… which talks about creating a utility shape before the end shape of the parent case flow to update the status of the parent case to "Resolved-Complete"and set the AllCoveredResolved ticket on the utility shape. However I do not understand the difference here .

Thanks,

Low-Code App Development Case Management
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