Question 1 Replies 843 Views × Close popover Binod Garg (BinodG12) Members Equity Bank Pty Ltd Members Equity Bank Pty Ltd AU View Profile Send Message BinodG12 Member since 2017 8 posts Members Equity Bank Pty Ltd Posted: January 24, 2018 Last activity: January 25, 2018 Posted: 24 Jan 2018 17:56 EST Last activity: 25 Jan 2018 12:54 EST Closed AllCoveredResolved ticket does not work on End shape in a flow We have the following scenario 1. A parent case creates a sub case in a flow step . The sub case flow is a straight through flow which does not require a manual intervention and is resolved once the processing completes 2. The parent case flow has a end shape(with a status of resolved-completed) with ticket "AllCoveredResolved" defined on the shape. 3. When the sub case is resolved , the expectation is that the parent case is resolved However we observe that sometimes the parent case is not resolved . I guess this is a very straight forward scenario . I looked at the PDN support article https://pdn.pega.com/support-articles/allcoveredresolved-ticket-does-not-work-end-shape-flow which talks about creating a utility shape before the end shape of the parent case flow to update the status of the parent case to "Resolved-Complete"and set the AllCoveredResolved ticket on the utility shape. However I do not understand the difference here . Thanks, Low-Code App Development Case Management Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 25 Jan 2018 12:54 EST × Close popover Carissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View Profile Send Message CarissaW_GCS PEGA replied to BinodG12 When the issue occurs and the parent case is not resolved, what do the pxCoveredCount and pxCoveredCountOpen properties show on the parent? Did they get updated properly?