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Binod Garg (BinodG12)
Members Equity Bank Pty Ltd

Members Equity Bank Pty Ltd
BinodG12 Member since 2017 8 posts
Members Equity Bank Pty Ltd
Posted: January 24, 2018
Last activity: January 25, 2018

AllCoveredResolved ticket does not work on End shape in a flow

We have the following scenario

1. A parent case creates a sub case in a flow step . The sub case flow is a straight through flow which does not require a manual intervention and is resolved once the processing completes

2. The parent case flow has a end shape(with a status of resolved-completed) with ticket "AllCoveredResolved" defined on the shape.

3. When the sub case is resolved , the expectation is that the parent case is resolved

However we observe that sometimes the parent case is not resolved . I guess this is a very straight forward scenario .

I looked at the PDN support article which talks about creating a utility shape before the end shape of the parent case flow to update the status of the parent case to "Resolved-Complete"and set the AllCoveredResolved ticket on the utility shape. However I do not understand the difference here .


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