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BrahmeswaraRao Member since 2016 37 posts
Posted: 4 years ago
Last activity: 3 years 11 months ago
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AllCoveredResolved Ticket is not firing

Hi All,

For below scenario, AllCoveredResolve ticket is not helping us to resolved cover case upon completion of covered cases.

we are having two stages for the cover case, and "AllCoveredResolved" ticket has been defined at the end shape of the last step in final stage .

subcase(covered) gets initiated automatically upon parent case creation,it gets resolved immediately by the user,but still cover case is not getting resolved automatically .

I tried to initiate the covered case manually in flow through "Create Case" smart shape ,but still it's behaving the same way as parent case is not resolved even child case gets resolved.

Would a cover case to be present in final stage in which the ticket has been defined to resolve cover case?

PRPC version :7.1.8

Thanks,

Brahmesh.

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