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Posted: August 20, 2020
Last activity: August 24, 2020
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Allowing non Pega user to update a case
Is it possible to send an email with a link from a specific case in the system, that will allow a non Pega user, to get an access to this specific case (by clicking the link), watch the details and update case's comments and status?
Thanks
Posted: 8 months ago
Updated: 7 months ago
Thanks a lot! This information helped me a lot... :)
Yes, we can by a method called Direct Web Access or DWA in Pega.
Here is the detailed document about it: https://community.pega.com/knowledgebase/articles/correspondence/how-implement-directed-web-access