pratikatnike Member since 2017 1 post
Nike Inc
Posted: 3 years ago
Last activity: 3 years 1 month ago

Alternate Stage entails pending action ?

Refer a Sample Approval workflow. Approval Rejection is an Alternate Stage here. Both Confirm and Approval Rejection are stages marked to resolve upon completion.

A case is created and rejected during approval, so the control goes to alternate stage. The case is resolved as expected. However, the case life-cycle displayed in the Case Header hints of a pending action. Look closely, where Approval Rejection stage resembles the chevron with automatic transition to the next step - which quite isn't the case.

Anyone with the same dilemma ?

I think: Ideally the Confirm stage should have been grayed out (or even hidden) to suggest that Approval Rejection is (indeed) the final stage in case life cycle.

PRPC v7.2.1

Case Management
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