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botur Member since 2018 3 posts
PEGA
Posted: September 13, 2019
Last activity: October 7, 2019
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Amazon Connect - Pega Call Version 8.3 (Embedded Call Control Panel)

Hello All

We are trying to integrate our application built on CSFS Version 8.3 with Amazon Connect.

When i am configuring a new CTI Link - I don't see the option of "Amazon Connect" any more.

When i read through the latest implementation guide for 8.3, i found that i need to use - "Adding a new Amazon Native UI OpenCTI link.". I was able to do the integration and connectivity is working. But the problem is that CCP is not embedded in the browser, it comes as separate pop up window.

Is there anyway to implement the embedded CCP in version 8.3?

Regards

Raju Botu

Pega Customer Service Conversational Channels
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