Question

2
Replies
157
Views
Close popover
Jerome Recker (Jerome@quavo)
375008155608
Lead System Architect
375008155608
US
Jerome@quavo Member since 2015 27 posts
375008155608
Posted: June 21, 2018
Last activity: July 30, 2018
Closed

AMEX Issuer Disputes Documentation

Does anyone have any documentation about how the AMEX Issuer Smart Dispute application is supposed to behave? I have been able to figure out the initial chargeback, representment, pre-compliance and compliance, however I have not been able to figure out how a 2nd/final chargeback is submitted, or how to trigger pre-arbitration or arbitration. Note: None of the documentation on the product landing page provides details about the AMEX flows or process.

***Updated by moderator: Lochan to tag SR***

Case Management Support Case Created
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.