Question
AMEX Issuer Disputes Documentation
Does anyone have any documentation about how the AMEX Issuer Smart Dispute application is supposed to behave? I have been able to figure out the initial chargeback, representment, pre-compliance and compliance, however I have not been able to figure out how a 2nd/final chargeback is submitted, or how to trigger pre-arbitration or arbitration. Note: None of the documentation on the product landing page provides details about the AMEX flows or process.
***Updated by moderator: Lochan to tag SR***
Hi Jerome,
We see that your query is being actively investigated over 2 SRs. Please continue troubleshooting over the SR and let us know for any updates.
Thank you,