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Jerome@quavo Member since 2015 27 posts
Quavo
Posted: June 21, 2018
Last activity: July 30, 2018
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AMEX Issuer Disputes Documentation

Does anyone have any documentation about how the AMEX Issuer Smart Dispute application is supposed to behave? I have been able to figure out the initial chargeback, representment, pre-compliance and compliance, however I have not been able to figure out how a 2nd/final chargeback is submitted, or how to trigger pre-arbitration or arbitration. Note: None of the documentation on the product landing page provides details about the AMEX flows or process.

***Updated by moderator: Lochan to tag SR***

Case Management SR Created
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