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 Satoshi Okahara (SatoshiO6673)
Okahara

Okahara
SatoshiO6673 Member since 2017 9 posts
Okahara
Posted: June 25, 2018
Last activity: June 26, 2018
Posted: 25 Jun 2018 21:02 EDT
Last activity: 26 Jun 2018 4:10 EDT
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To analyse operator's working time

Hi,

My customer wants to analyse operator's working time in detail. They want to exclude time that operators are not on their desk (lunch, meeting, bathroom, etc). In such case, what is the best way to view the time? For example, if I define the time that assignment is open as working time (let's assume when operators go to lunch they close assignment), is that time recorded automatically?

Thanks,
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Posted: 2 years ago
Posted: 26 Jun 2018 4:10 EDT
Raju Botu (Raju_Botu)
Aaseya IT Services PVT LTD
Principal Architect
Aaseya IT Services PVT LTD
IN

Is it purely based on operator's work on the system ? I mean you can track this by capturing when the requestor logs in and logs out etc. 


If you are more interested in throughput or productivity then you can refer to the OOTB reports in CS framework for an overview.