Anonymous Helpsite
Is there any documentation or has anyone successfully set up Pega Knowledge for non-Pega users? We have helpsites in 8.3, but we are unsure how to allow users that are not on the platform to access it. Any assistance is greatly appreciated.
Pegasystems Inc.
US
When you say non-Pega users, do you mean someone who cannot (or should not) access the portal? If yes, then there are basically two ways to expose Pega Knowledge on other platforms or web pages.
- Embedded using the JavaScript snippet,
- By using our REST API to integrate with your existing solutions.
The following two guides will give you more details:
Citigroup Inc
US
Thank you for this response. What I mean by non-Pega users is that we want to use these help sites as an intranet KMS basically, but we don't want to have to onboard the 7000+ users into the platform. We want it to be open.
From my understanding, the JScript is just a way to link back to the actual helpsite on the platform so that doesn't help since it still prompts them to login at that point.
Pegasystems Inc.
IN
Hi,
You can use below link to access helpsite.
Thanks,
Abhinav