Question2Replies58Views HARISURYANARAYANA Member since 2013 4 posts Highmark Posted: 2 years agoLast activity: 2 years 3 months ago Closed Solved Any performance issue with too many skillsHI we have an existing funcationality called "client number skills", work items crated for a paricular client number should be pulled by specefic CSR we has that client number skill.We used to have 40 client number skills.Because of business expansion, Customers are asking for more skills(Client number) to be added. we it may grow to thousands.But at the end, a user can have 10 to 20 skills at most. workitem can have only one skill. In system we will have 1000+ skills. can this cause any performance issue. Pega Customer Service Low-Code App Development System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years agoUjjwalShukla_GCS PEGA replied to HARISURYANARAYANAHi Hari, If I understand correctly, you are talking about skill based routing where a workObject would be associated with skills and Operator/CSR based on matching skill would pull it by GetNextWork. So if your skills increases no of operators increase as well and hence you may be concerned about Performance. However 1000 is not a big number and it would not have any performance issue. If you meant something else please let me know Regards, Ujjwal Posted: 2 years agoHARISURYANARAYANA Highmark replied to HARISURYANARAYANAThis can be closed, we are not going with creating too many skills as there is no control on over howmany we are going to get(could be couple of thousands) we kind of doing push work with a table approach.