Question

1
Replies
76
Views
HariKrishnaM1827 Member since 2012 2 posts
Cognizant
Posted: 9 months ago
Last activity: 8 months ago

"Appender is not specified" error on Test connectivity of CTI Link.

Hi,

We are trying to integrate Pega call with 'Avaya AES' CTI in our application, configured CTI Link(Local JTAPI) with correct configuration details to connect to AES server. In 'Test Connectivity' we are getting Test Result as 'Fail' and Error Message as Unexpected Error'.

From tracer we could able to see error 'Appender is not specified' from 'CreateSession' activity.

Did anyone encountered this error or know what might be the root cause for the issue ? Please help.

Thanks

Hari Krishna.

Pega Customer Service Conversational Channels
Share this page LinkedIn