We are having issues running an RDA that uses a Windows Application Adapter. When the Bot tries to start the adapter, the following error appears: "The application could not start correctly 0xc00007b" (Image attached below).
- The application works correctly when it is executed manually in the production VDIs. We have tried the reinstallation of Pega Robotics Runtime (8.0.2025) and the reinstallation of the Windows Application. However, the error remains.
- We are sure that the adapter is correctly configured because it initializes correctly in the development machines (Pega Robotics Studio 8.0.2025)
- We activated RuntimeLog in Verbose level to check if an error message appears. However, the only message that appears after the adapter initialization is the following: "WindowsAdapterBase.StartProcess: No user control has registered to reparent this adapter" (File attached below)
I don't believe the error message is coming from Runtime as it doesn't appear in the logs. One thing you can check for is the WorkingDirectory property of the adapter. I have seen that be set incorrectly before and that may cause the app to be unable to find assemblies it needs. Can you share your adapter properties (StartMethod, Path, TargetPath - if using StartAndWait as the StartMethod, WorkingDirectory)?
Posted: 11 months ago
Posted: 27 Oct 2020 10:26 EDT
Andres Luna (AndresL5)
Process Automation Engineer
You might check to see that that version of Windows and any hot fixes applied to your machines are the same. Because your version of Runtime is over 18 months old, it is possible that a Windows hot fix or Windows 10 update is the cause of your issue. You can open a support case and someone from GCS can help you determine if that is the case and then what version you need if this is the issue.