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 Imthiyaz Basha Gounda (ImthiyazBashaGounda)
Ruletronics
Technical Director
Ruletronics
GB
ImthiyazBashaGounda Member since 2017 1 post
Ruletronics
Posted: December 7, 2018
Last activity: December 11, 2018
Posted: 7 Dec 2018 12:59 EST
Last activity: 11 Dec 2018 13:43 EST
Closed

Application Customer Service 7.4 (CustomerService:07.40) fails validation

Hi team,

We are trying to create new customer service application, but below error pop’s up. Can you please let us know for any workaround.

The Stack is Pega V 08-02  CustomerService • 07.40

Thanks

Imthiyaz Basha

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Low-Code App Development
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Posted: 2 years ago
Posted: 7 Dec 2018 19:19 EST
Susan Liu (SusanLiu_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

On my CS 7.4 system, I logged on as 'casysadmin'. It worked ok for me when I tried to create a new customer service application. Can you try the same and see if you still have an issue?


You should not save CustomerService 07.40 application. It does not allow you to do so because it needs special password. 


If ootb 'casysadmin' can successfully create new customer service application, then something may be wrong in your own operator id / access group.